Frequently Asked Questions

Below are some examples that may help answer your inquiries. If you need any help please contact us.

Q: When I’m watching a video or playing a game my computer gets a blue screen or shuts down. What’s wrong with it?
A: Often times this is a sign of a bad video card or memory module. You may also have dust inside the computer or a faulty fan. If you can’t replace the parts or clean it safely, contact us and we can help.

Q: Why does my computer shut itself down all the time?
A: Sometimes this is an indication of overheating or a faulty hardware component, such as a power supply, memory module motherboard or video card. If the system feels hot you can try to clean out the fans.

Q: Is it safe to click on links in e-mails or instant messages?
A: Unless you can absolutely 100% verify you know the source of the message, it is not safe. There are many scams, spams and viruses ever increasingly finding their way in to computers around the world. It is more important than ever to be safe rather than sorry. Be very careful with social networking, file sharing and other questionable websites.

Q: How can I keep my data safe?
A: Always back up! If you don’t have a DVD burner or an external drive, get one. Keep multiple backups in separate locations if possible.

Q: I have data that is lost. The drive still works but I can’t get to it. Can Taleam Systems recover my data?
A: In most cases we can. Please give us a call at 613-979-0309 and we’ll schedule an appointment for an estimate.

Q: My computer is running slow. Is it infected with viruses and/or spyware?
A: In most cases, yes. This can also happen if your system is overheating or you have a lot of (unnecessary) programs running at once. Other times you may simply need more memory to meet your usage requirements. Please call us at 613-979-0309 so we may help you assess the situation.

Q: Does Taleam Systems perform contractual high availability business computer services?
A: Yes, with business clients we have onsite and emergency support availability on a contractual basis. Please call 613-979-0309 to speak with a representative.

Q: How much do you charge per hour?
A: Our special rate is $40 per hour.

Q: Do you offer on-site service?
A: Yes, we offer on-site service.

Q: Does Taleam Systems offer remote support?
A: Yes, we offer remote support please call 613-979-0309 to learn more.

Q: Does Taleam Systems sell computer products in Ottawa?
A: Although we don’t keep any computer products in stock, we can also order them if needed.